STORE POLICY

SHIPPING POLICIES :

We would like to Welcome all customers, hope you enjoy our art's and craft's.
If you have any questions, please do not hesitate to contact us.
All our products are normally sent by DHL. (Worldwide in 5 -8 days).

For express delivery, your mobile phone (as well as your email), it’s necessary which will be used exclusively for the needs of the shipment.

In case that a package will seem damaged to the extent that its contents may have been affected, photograph it before opening it as well as the object contained in it with its packaging.

Ask the person who handed it to you to confirm the parcel status to his company.

Contact us immediately to make the necessary arrangements with the shipping company so that either your money will be refunded, or the item will be returned to us and we will replace it with a new one.

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RETURNS :

We are interested for your 100% satisfaction with the purchase of our products.
If for any reason you are not satisfied with the product you received, you can return it to us within 14 days of receipt in its original packaging and in its new form as you received it from us.

If there is damage to the item, the relevant value in the refund will be deducted.
If you wish to return a product please complete this cancellation form: https://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf
When this product reaches us again we will refund the money you paid after deducting from these costs of return and packaging, as well as any expenses that may have been added by customs or other factors.
Refunds are not accepted for special constructions that were made by order.

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SHOPING POLICIES :

We love to create custom orders that suits in your place.
As my personal main activity concerns the interior design there is the possibility if you wish to send us some clear photos of your space and with the dimensions for the points that interest us.

After this with a small financial charge we can advise you on the best options for your space especially in relation with your purchases from us.
When you want to order a product that is not ready to be delivered or when you want to make it according to your wishes you ‘ll have to communicate wih us sending a message. Of course, in relation to the modifications, you will be informed of any deviations from the initial cost if there are any, or for the exact cost of transporting it.
You can get awared with photos or videos about the progress of its construction. When the product will be finished, it will be packed and shipped with a tracking number.
We would like to have the best possible impression from you with a review. Before to do so please let us know if you have any problems so we can look for the best solution.
We do not take responsibilities for custom delays, charges and parcel collection arrangements.
For local orders, taxes are included (where applicable).

INSTALLATION :

We will not be responsible for the constructions that are intended to be hung on walls once they have reached you.

You need to be careful when placing them on the wall so that you can support them properly and safely.

We will provide you with appropriate support components, but if they are to be placed on walls near heavy traffic or in an environment where children are, it would be a good idea to have an extra support for safety.

For example, with a sealing silicone on the back or with hot silicone or with a super-distinctive little nail on the top so that they are not easy to hang from a sharp shake.

ITEM DETAILS :

In our wooden constructions you may notice some cracks or crevices in the surface of the wood. These are not considered defects of construction but on the contrary are largely desirable as they give a uniqueness and more aesthetically pleasing to the whole composition.

The colors and shades are customized in a unique way for looking great in your home.
We can also design a piece with any color and size that suits your interiors. Please contact us for the designs, options and available sizes.
The most of the wooden synthesis can be hung horizontally or vertically.

Wall fixings are included.

The dimensions of the sculptures may vary slightly, due to the artisanal nature of the product. 
The most of our products are made to order.
The simple wooden wall creates a welcoming atmosphere.

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DREAMODELERS PRIVACY POLICY :

Last updated 17 May  2022.

This Privacy Policy describes how and when Dreamodelers (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from Dreamodelers (www.etsy.com/shop/Dreamodelers), contact me, or otherwise use my services through Etsy.com or its related sites and services.

You agree that by purchasing an item from Dreamodelers or otherwise interacting with Dreamodelers, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy.

If you do not agree, you must leave Dreamodelers immediately.

I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Wix or any third party services you access through Etsy or through Dreamodelers. You can reference the Wix Privacy Policy to learn more about Wix’s privacy practices.

Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.

Why I Need Your Information and How I Use It

I collect, use and share your information in several legally-permissible ways, including:

  - As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;

  - When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;

  - If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and

  - As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; (b) Compliance with the Wix Seller Policy and Wix Terms of Use; and (c) use of your e-mail address for remarketing on Facebook, Google or similar.

Information Sharing and Disclosure

Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:

  - With Wix. I share your information with Wix as necessary to provide you my services and comply with my obligations under both the Wix Seller Policy and Wix Terms of Use;

  - With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop:

Google Analytics, which helps me understand how visitors browse Dreamodelers. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Athanasios Liarokapis, Owner
Transport companies, transporters

  I share you personal information with these third parties, but only to the extent necessary to perform these services;

  - In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

  - In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:

  - Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  - Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.

  - Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.

  - Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

You may reach me with any concerns relating to privacy at info@dreamodelers.com , or by mail at my physical address Kokkali 29 ,   Agrinio , Greece, p.c. 30133  addressed to Dreamodelers.

For purposes of EU data protection law, I, Athanasios liarokapis, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@liarokapis.net.